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Terms and Conditions


1.1 These Terms and Conditions shall apply to the purchase of the goods detailed overleaf (“Goods”) by you (“Buyer”) from The Green Roof Company (NW) Ltd (a company registered in UK under number 12572331 whose registered office is at 93 Lapwing Lane, Manchester, England M20 6UR (“Seller”) and to the payment of this invoice. No other terms and conditions shall apply to the sale of the Goods or to this invoice unless agreed upon in writing between the Buyer and Seller.

1.2 The essence of these Terms and Conditions remains the same as those included with the Seller’s quotation.

1.3 The Green Roof Company (NW) Ltd do not take responsibility for the correct measurement of your roofing area, this is the responsibility of you the Buyer. TGRC are not responsible for the amount of product placed in your order, you are responsible for checking the correct amounts have been added and confirmed via your invoice. 

1.4 TGRC are not responsible for the decision regarding the weight bearing capacity of the roof; this responsibility lies entirely with the customer and ultimately, the products or systems they choose to purchase are within the weight bearing load of the roof.

2. Payment

2.1. Full payment for goods is required at least 2 working days prior to dispatch.

2.2. Payment can be made via the online invoicing system or debit and credit cards accepted (American Express not accepted) via the telephone and Online via the Secure online payment system Paypal . Bank Transfers are also accepted; the bank details are on your invoice.

2.3. Refunds will be actioned within 14 days. 

3. Delivery

3.1 Delivery can normally be made within 5/6 working days of receipt of payment Subject to availability.

3.2 Delivery of pallets (sedum products) is made by a third party transport company and delivery charges are fixed for 30 days from the date of the quotation and / or confirmation of order.

3.3 Delivery is to kerb side only. The driver does not unload the pallets onto your property.

3.4 Please advise of any restrictions on access for the delivery lorry and any other special delivery requirements. Consideration should be given to offloading materials safely but quickly.

3.5: Unloaded or standing time in excess of one hour will be charged at £45 per hour per vehicle. Please be aware that if the unloaded or standing time exceeds one hour, the unloaded vehicle may leave. In this event, all costs will be charged to the client. The Green Roof Company (NW) Ltd will not be liable for these costs.

3.6 Delivery damage or problems must be reported to The Green Roof Company (NW) Ltd office immediately by telephone and photographs must be taken as evidence and emailed to info@thegreenroofcompany.co.uk

3.7 If non perishable Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to The Green Roof Company (NW) Ltd within 24 hours and arrange collection and return. The Green Roof Company (NW) Ltd is responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

3.8 Any sedum product will not be shipped if the weather temperature is over 30 degree or in severe storm conditions weather warning issued by the Met Office.

3.9 You have a statutory right to a “cooling off” period for non perishable goods. This period begins once your order is complete and ends 7 days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to The Green Roof Company (NW) Ltd within 7 days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of The Green Roof Company (NW) Ltd. You are responsible for paying shipment costs if Goods are returned for this reason.

 4. Product

4.1 There is no guarantee on the sedum vegetation as it is a living product.

4.2 The Green Roof Company (NW) Ltd cannot guarantee the performance of plants and other components supplied by The Green Roof Company (NW) Ltd if installed by others.

4.3 Claims regarding damaged goods or non-delivery will not be accepted unless received within one day from dispatch date and confirmed in writing via email, but please call the office for advice.

4.4 Our Sedum vegetation Mats must be unrolled on day of delivery. Our Click ‘N’ Go trays should also be unstacked on the day of delivery.

5. Installation

5.1 The Green Roof Company (NW) Limited does not accept liability for any damage to property and structures due to loading weight of the product supplied, it is for you, the customer to ensure the structure can take the loading weight of the product. Sedum roofs need a minimum of twice yearly maintenance, please visit our guide at: thegreenroofcompany.co.uk/maintenance