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Privacy Notice

Who we are:

The Green Roof Company (NW) Ltd (The Green Roof Company) is a privately owned, independent business specialising in the retail of Green Roof Products. We gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and law (GDPR). This privacy notice tells you what to expect us to do with your personal information when you make contact with us or interact with our website. 

Our website address is: https://thegreenroofcompany.co.uk

We will tell you:

  • Why we are able to process your information;
  • What purpose we are processing it for;
  • Whether you have to provide it to us;
  • How long we will store it for;
  • Whether there are other recipients of your personal information; and
  • Whether we intend to transfer it to another country;

Data controllers contact details

The Green Roof Company is the controller for the personal information we process, unless otherwise stated (ICO Registration Certificate #ZA779341).

There are many ways you can contact us, including by phone, email and post. 

Our postal address:

93 Lapwing Lane
Manchester
M20 6UR

Telephone number: 0161 445 1116

Our Data Controller can be contacted by emailing  info@thegreenroofcompany.co.uk or via our postal address.  If contacting us by post, please mark the envelope ‘Data Controller Contact’.

How do we get information?

Some of the personal information we process including your name, your home or business address, your mobile telephone number and/or your preferred contact number and your preferred email address if you have one, is provided to us directly by you, for one of the following reasons:

  • You have placed an order on our website.
  • You have made a complaint or enquiry to us.
  • You have made an information request to us.
  • You have applied for a job with us.
  • You are representing your organisation.

How will we use the information about you?

We process your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than already specified in this policy. We will never provide your personal data to a third party for marketing purposes.

Marketing

If you have opted in for email marketing, we will send you periodical information about any additional services that we are able to provide which may be of interest to you.  If you have consented to receive marketing, you may opt out at any time.

You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email us at info@thegreenroofcompany.co.uk, or alternatively you can click ‘unsubscribe’ in any marketing email received from The Green Roof Company.

Delivery of goods

In order to fulfil your delivery, we will need to share your details with our couriers.

Your data protection rights

Your right of access

You have the right to ask us for copies of your personal information. This right always applies.

Your right to rectification

You have the right to ask us to rectify any information you think is inaccurate. You also have the right to ask us the complete information that you think is incomplete. This right always applies.

Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing

You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing

You have the right to object to processing if we are able to process your information because the process forms part of our public tasks or is in our legitimate interests.

Sharing your information

We use data processors who are third parties who provide elements of services for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.

Links to other websites

Where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.

Your right to complain

If you have queries or concerns, please contact us at info@thegreenroofcompany.co.uk  and we’ll respond.

Alternatively, the supervisory authority in the UK for data protection matters is the Information Commissioner (ICO). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the ICO. The ICO Helpline number is 0303 123 1113.

How you can contact us

Emailing us

We process data in the UK at the above business address. We do utilise cloud computing applications such as Microsoft Office 365 which potentially means that data may be stored outside of the UK.

Visitors to our website

Acceptable Use Policy

This acceptable use policy sets out the terms between you and us under which you may access our website www.thegreenroofcompany.co.uk (our site). This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our “terms of website use”www.thegreenroofcompany.co.uk is a site operated by The Green Roof Company (NW) Ltd (we) and we are registered in the UK Company number 12572331, registered office is at 93 Lapwing Lane, Manchester, England M20 6UR Our VAT number is 349327086

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
  • Not to access without authority, interfere with, damage or disrupt:
    • any part of our site;
    • any equipment or network on which our site is stored;
    • any software used in the provision of our site; or
    • any equipment or network or software owned or used by any third party.

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with [them or] you.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.
  • [Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.]

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If The Green Roof Company (NW) Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of The Green Roof Company (NW) Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.]

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. The Green Roof Company (NW) Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our servers. Any payment transactions will be encrypted [using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Analytics

When you visit https://thegreenroofcompany.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitors’ behaviour patterns. We do this to find out such things as the number of visitors to the various parts of the site. This information is only processed in a way that does not directly identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. As this is a third-party service, this potentially means that data may be stored outside of the UK.

We apply UK data protection law and the GDPR conditions to our processing.

If we do collect personal data through our website, we will be upfront about this. We will make it clear when we collect personal information and we will explain what we intend to do with it.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of our website (https://thegreenroofcompany.co.uk) and to compile statistical reports on website activity.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.

How long do we retain your information?

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Updates to the privacy notice

The privacy notice on https://thegreenroofcompany.co.uk was last updated on 6th October 2020.