DELIVERY TERMS

Below are our standard Delivery Terms.  At the point of check out you will be given the opportunity to select a delivery day.  You may choose up to 60 days in advance.  We have a lead time of 4 days for all orders, however should you require an earlier delivery date, please get in touch [email protected]

3.1 Delivery can normally be made within 5/6 working days of receipt of payment, subject to availability.

3.2 Delivery of pallets (sedum products) is made by a third party transport company and delivery charges are fixed for 30 days from the date of the quotation and / or confirmation of order.

3.3 Delivery is to kerb side only. The driver does not unload the pallets onto your property.

3.4 Please advise of any restrictions on access for the delivery lorry and any other special delivery requirements. Consideration should be given to offloading materials safely but quickly.

3.5: Unloaded or standing time more than one hour will be charged at £45 per hour per vehicle. Please be aware that if the unloaded or standing time exceeds one hour, the unloaded vehicle may leave. In this event, all costs will be charged to the client. The Green Roof Company (NW) Ltd will not be liable for these costs.

3.6 Delivery damage or problems must be reported to The Green Roof Company (NW) Ltd office immediately (or within 24 hours at the latest) by telephone and photographs must be provided as evidence and emailed to [email protected]

3.7 If non-perishable Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to The Green Roof Company (NW) Ltd within 24 hours and arrange collection and return. The Green Roof Company (NW) Ltd is responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods only, as paid by you, will be refunded to you through the payment method used by you when you purchased the Goods.

3.8 Any sedum product will not be shipped if the weather temperature is over 30 degree or in severe storm conditions weather warning issued by the Met Office.

3.9 You have a statutory right to a “cooling off” period for non-perishable goods. This period begins once your order is complete and ends 7 days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to The Green Roof Company (NW) Ltd within 7 days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of The Green Roof Company (NW) Ltd. You are responsible for paying shipment costs if Goods are returned for this reason.

4. Product

4.1 There is no guarantee on the sedum vegetation as it is a living product.

4.2 The Green Roof Company (NW) Ltd cannot guarantee the performance of plants and other components supplied by The Green Roof Company (NW) Ltd if installed by others.

4.3 Claims regarding damaged goods or non-delivery will not be accepted unless received within one day from dispatch date and confirmed in writing via email, but please call the office for advice.

4.4 Our Sedum vegetation mats must be unrolled on day of delivery. Our Click ‘N’ Go trays should also be unstacked on the day of delivery.